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<title>Outsource Information</title>
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<h3><a name="top">Outsource Information</a></h3>
<p>Use this window to view details about the service agreement or service call for a
problem component. This window is used by system owners who contract with an outside
business for system repair.</p>
<p>Users, Power Users, and Administrators can view information. Power Users and
Administrators can assign values to fields and edit information.</p>
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<td width="30%" valign="top" align="left"><strong>Problem Component</strong></td>
<td width="70%" valign="top" align="left">Component of the system that requires corrective
action such as repair or replacement.</td>
</tr>
<tr>
<td width="30%" valign="top" align="left"><strong>Service Fee</strong></td>
<td width="70%" valign="top" align="left">Amount of money paid for either the service
contract or for corrective action on a specific problem component.</td>
</tr>
<tr>
<td width="30%" valign="top" align="left"><strong>Who signed for</strong></td>
<td width="70%" valign="top" align="left">Person who authorized the repair of the
component.</td>
</tr>
<tr>
<td width="30%" valign="top" align="left"><strong>Provider Fee</strong></td>
<td width="70%" valign="top" align="left">Defines any additional fee invoiced by the
outsource service provider.</td>
</tr>
<tr>
<td width="30%" valign="top" align="left"><strong>SLA Level</strong></td>
<td width="70%" valign="top" align="left">Service Level Agreement (SLA) between the
service provider and the system owner spells out when service is available (for example,
how many hours and days per week) and what components are excluded. Levels of service to
which the system owner is entitled.</td>
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<h4>Other Window Controls</h4>
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<td width="30%" valign="top" align="left"><b>Apply Changes</b></td>
<td width="70%" valign="top" align="left">Saves a record of the values that have been
entered or selected for each field.</td>
</tr>
<tr>
<td width="30%" valign="top" align="left"><b>Go Back to Asset Sections Page</b></td>
<td width="70%" valign="top" align="left">Returns to the previous window.</td>
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<p>[<a href="#top">Back to Top</a>]</p>
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